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Questions About This Website

Email support@BiCupid.date for corrections, broken links, website questions, or feedback about our dating guidance. Include the title of the page you were reading and a short description of the issue. If a link is broken, tell us which button or text you clicked and what happened.

We do not publish a guaranteed response time. Please send enough context for us to understand the request without including more personal information than necessary. A page URL and a few sentences are usually sufficient.

BiCupid Account and Membership Help

BiCupid.date cannot access your BiCupid profile, messages, billing records, or moderation decisions. For password recovery, subscriptions, refunds, account deletion, or member reports, use BiCupid's official help centre or the support route shown inside your account.

Profile controls, account deletion, and subscription management are separate tasks; BiCupid's safety and account guidance can help you identify which applies to your concern. If you need to return to the platform, use the member login.

What to Leave Out of an Email

Do not send passwords, card numbers, identity documents, private member photos, or complete chat histories to this website. Describe the issue with identifying details removed. If your request involves an immediate threat or emergency, contact the appropriate local emergency service; this mailbox is not an emergency response channel.